Terms of service

GENERAL TERMS AND CONDITIONS OF SALE

Dear Customer, We kindly invite you to carefully review the following contractual terms.

Article 1 – Glossary

For the purposes of these General Terms and Conditions of Sale, the following definitions shall apply:

“De Zotti”: the seller, identified as the sole proprietorship De Zotti Design Di De Zotti Diego, VAT number 04178750271, headquartered at Via Adige no. 120, Ceggia (VE), Italy, represented by its owner, Mr. Diego De Zotti, domiciled for this purpose at the legal headquarters, certified email: dezottidesign@pec.it ;

“Customer” or “Customers”: the buyer(s) and/or potential buyer(s) of De Zotti’s Products, provided they are natural persons acting in the capacity of a “consumer,” as defined pursuant to Legislative Decree no. 206/2005 (“Consumer Code”) and subsequent amendments;

“General Terms”: the set of these general conditions governing the sales contract concluded between De Zotti and the Customer;

“Catalogue”: the periodically updated brochure by De Zotti listing all Products for sale, including relevant images, descriptions, and materials used. The Catalogue is always accessible on the Website;

“Technical Sheet”: the Product presentation document containing technical information on dimensions, materials used, coatings, usage instructions, as well as packaging and packing material details;

“Order” (or “Orders”): the order(s) submitted by the Customer, to be followed by De Zotti’s Order Confirmation;

“Order Confirmation”: communication sent via email by De Zotti to the email address provided by the Customer, whereby De Zotti confirms acceptance and processing of the Order, providing all relevant information such as Product details, price, shipping costs, and delivery times;

“Contract”: the agreement reached between De Zotti and the Customer concerning the sale of one or more Products, concluded upon the Customer’s receipt of De Zotti’s Order Confirmation. The Contract consists of these General Terms, the Order, the Technical Sheet, and any other attached documents forming an integral and substantial part thereof;

“Product(s)”: the goods supplied by De Zotti to the Customer, as defined in the Order first and subsequently in the Contract;

“Legal Warranty”: the warranty provided by De Zotti to Customers acting in the capacity of a “consumer,” as outlined in Articles 128–135 of Legislative Decree no. 206/2005 (“Consumer Code”);

“Warranty Period”: the time frame within which the Customer must notify De Zotti to activate the warranty;

“List Price(s)”: the price(s) of the Products indicated in De Zotti’s price list, always available on the Website;

“Price” (or “Prices”): the final sale price(s), inclusive of any additional expenses/fees and/or costs beyond the List Price;

“Retail Outlet”: De Zotti’s showroom located at: Via Adige no. 120, 30022 Ceggia (VE), Italy;

“Website”: the official websites of De Zotti (https://www.dezotti.com  and https://www.debricola.com ).

Article 2 - General Provisions These General Terms and Conditions shall apply to all contracts related to the Products concluded by De Zotti with its Customers.

These General Terms form an integral part of the concluded Contract and are always available for consultation via the link https://debricola.com/policies/terms-of-service on the Website.

The information provided in the Catalogue (such as descriptions, images, table values, and other informational material) is purely indicative and may be modified by De Zotti at any time.

Article 3 - Right of Withdrawal Pursuant to Articles 52 and following of the Consumer Code, the Customer has the right to withdraw from the Contract without incurring additional costs (except for return shipping expenses) and without providing any justification, within a period of 14 (fourteen) calendar days (“Withdrawal Period”) starting:

  • In the case of an Order for a single Product, from the day the Customer or a third party, other than the carrier and designated by the Customer, takes physical possession of the Product;
  • In the case of an Order for multiple Products delivered separately, from the day the Customer or a third party, other than the carrier and designated by the Customer, takes physical possession of the last Product;
  • In the case of an Order for a single Product consisting of multiple parts, from the day the Customer or a third party, other than the carrier and designated by the Customer, takes physical possession of the last part.

The Customer's right of withdrawal is expressly excluded in the cases provided for under Article 59 of the Consumer Code. In this regard, De Zotti hereby clarifies that, due to the artisanal nature of its production processes as further described in Article 6, De Zotti’s Products are generally custom-made and tailored based on specific customer requests, thereby rendering them unique, non-replicable items that cannot be resold or scaled. As such, the right of withdrawal for consumer customers does not apply to these Products pursuant to Article 59, paragraph 1, letter c) of Legislative Decree 206/2005. Nonetheless, De Zotti will act in good faith to evaluate the specific circumstances of each individual case concerning the applicability of the right of withdrawal.

Withdrawal Procedure To exercise the right of withdrawal, the Customer must inform De Zotti, prior to the expiration of the Withdrawal Period, of their decision to withdraw by sending a communication via email to: info@dezotti.com . In this communication, the Customer must state their intention to withdraw from the Contract, providing De Zotti with the details of the Order for which they wish to exercise the right of withdrawal and including or otherwise attaching proof of purchase. As the burden of proof regarding the exercise of the right of withdrawal prior to the expiration of the Withdrawal Period lies with the Customer, it is in the Customer’s best interest to use a durable medium when communicating their withdrawal to De Zotti. Return shipping costs are the responsibility of the Customer, and the return must be carried out without delay, within 14 calendar days from the date on which the Customer informed De Zotti of their decision to withdraw. For shipments, the choice of carrier is at the discretion of the Customer, who will, in any case, assume all associated costs and risks.

Return of the Product in Case of Withdrawal

The Product, appropriately packaged and protected, must be shipped to De Zotti at the following address: Via Adige no. 120, Ceggia (30022 – VE), Italy, or returned directly by the Customer to the Retail Outlet. The Customer is responsible for any reduction in the value of the goods resulting from handling of the Product beyond what is necessary to establish the nature, characteristics, and functioning of the Product. The Product may be examined, tested, or inspected, but it must not have been used. It must be stored with reasonable care and returned intact, fully suitable for its intended use, and free from signs of wear or dirt. Additionally, the Product must be complete in all its parts, accompanied by all accessories, instructional sheets, and related documentation (e.g., Technical Sheet), with any labels, if present, still attached to the Product and intact and unaltered.

In all cases:

a) The Products must be returned intact, unused, complete in all their parts, and in their original packaging (including wrapping and any accompanying documentation and accessories such as manuals, components, etc.). The integrity of the Product is an essential condition for the exercise of the right of withdrawal. Packaging must be carried out in a professional manner; consequently, De Zotti reserves the right to reject the return if the Product is not returned intact (in its packaging and/or content). In particular, a return will not be accepted if De Zotti determines signs of wear (even partial) on the Product, its consumable materials, and/or components; the absence of the original external packaging and/or protective wrapping; the absence of essential components (accessories, manuals, etc.); or damage to the Product.

b) Any missing elements in the packaging or signs of use on the Product (including but not limited to the removal of seals, stickers, or stamps, scratches or abrasions, discoloration, etc.), or the presence of defects and/or flaws that prevent the resale of the Product, will be taken into account to assess the reduction in the Product’s value, resulting in a proportional reduction in the amount refunded to the Customer. The Customer will, in all cases, be held responsible for the reduction in the Product’s value due to improper handling.

c) The right of withdrawal applies to the Product purchased in its entirety. It is not possible to exercise withdrawal for only part of the purchased Product (e.g., accessories, individual parts, etc.).

d) The right of withdrawal is excluded in the cases outlined in Article 59 of the Consumer Code, particularly regarding the supply of so-called "tailor-made" Products that are custom-made, clearly personalized, or manufactured based on the specific requirements of the Customer.

Shipping Costs and Return Delivery

The shipping costs related to the return shall be borne by the Customer. Additionally, delivery costs incurred by the Customer and any other accessory expenses highlighted at the time of placing the Order will not be reimbursed. The shipment remains entirely under the responsibility of the Customer until receipt is confirmed at De Zotti's facility. The Customer is free to select the carrier to whom the shipment will be entrusted. Customers are advised to insure their shipment to protect the Products against potential incidents/claims during transportation and to mitigate financial losses caused by packages that are lost, stolen, or damaged in transit. In the event that De Zotti identifies damage to the returned Product or otherwise determines a lack of perfect integrity in its packaging and/or wrapping upon receipt at its facility, De Zotti commits to notifying the Customer within five working days to allow them to activate any insurance policy taken out or, in any case, to pursue recourse against the carrier if the damage is attributable to the carrier. Under such circumstances, the Product will be made available to the Customer for its return, simultaneously canceling the withdrawal request. The staff at De Zotti remains available to assist the Customer with return procedures.

Confirmation by De Zotti, Inspections, and Invalidity of Withdrawal

All returned Products must be received intact and in a resalable condition in their entirety. Upon receipt, De Zotti will inspect the state and condition of the Products returned by the Customer. Should the inspection reveal that the withdrawal was not exercised in accordance with applicable legislation and/or the Product was not returned intact in all its parts and/or accompanied by its accessories or integral elements (including, but not limited to: failure to return cables, batteries, manuals; evident signs of use and/or wear; signs of tampering, etc.), the withdrawal will not be considered valid, and, consequently, the Customer will not be entitled to a refund of the Price. De Zotti will notify the Customer of this decision via email within 5 working days from receipt of the Product, rejecting the withdrawal request. The Product, if already received by De Zotti, will remain at De Zotti's facility and be made available for the Customer's collection, which must occur at the Customer’s expense and responsibility regardless of the chosen method.

Refunds

In the event of a legitimate exercise of the right of withdrawal, De Zotti will refund the Price to the Customer within 14 (fourteen) days from receipt of the Product for which the withdrawal was exercised. Refunds will be processed via bank transfer to the account held by the Customer or to the account designated by the Customer. Upon completion of the procedure, a confirmation email of the refund will be sent.

Article 4 - Legal Warranty, Warranty Period, and Exclusion Cases All Products sold to the Customer are covered by the Legal Warranty, which may be activated by the Customer exclusively in relation to non-conformity defects existing at the time of Product delivery and that manifest within the Warranty Period, which extends for 2 (two) years from the date of delivery of the Products as indicated in the transport document. To this end, De Zotti informs the Customer that, according to the provisions of the Consumer Code, a non-conformity defect exists when the purchased item:

  • Is not suitable for the use for which goods of the same type are typically intended;
  • Does not conform to the description provided by the seller and does not possess the qualities of the goods that the seller presented to the Customer as a sample or model;
  • Does not exhibit the usual qualities and performance characteristics of goods of the same type, which the Customer may reasonably expect, taking into account the statements made in advertisements or labeling;
  • Is not suitable for the particular use desired by the Customer, which was made known to the seller at the time of concluding the contract, and which the seller accepted.

Reporting Non-Conformity Defects and Activating the Legal Warranty To activate the Legal Warranty, the Customer who identifies the presence of a non-conformity defect in the Product must report it to De Zotti as soon as possible, in writing, and in any case within the Warranty Period. This can be done by visiting the Retail Outlet or via email communication to the address info@dezotti.com . With the report, the Customer must provide the Retail Outlet or attach to the email communication the purchase invoice, the signed transport document, and any additional documents proving the delivery date. De Zotti may request the Customer to describe the identified non-conformity defect or to provide photographic and/or video documentation and will provide the Customer with all necessary instructions.

Remedies Available to the Customer and Return of the Product In the event of a non-conformity defect duly reported within the Warranty Period, the Customer has the right to request De Zotti to:

  • Primarily, repair or replace the Product free of charge, at their discretion, unless the requested remedy is objectively impossible or excessively burdensome compared to the alternative remedy;
  • Secondarily (i.e., in cases where repair or replacement is impossible or excessively burdensome, or repair or replacement was not carried out within reasonable timeframes, or previously conducted repair or replacement caused significant inconvenience to the consumer), reduce the Price or terminate the Contract, at their discretion.

De Zotti may legitimately refuse to carry out the remedy requested by the Customer only if such remedy can be considered, pursuant to the Consumer Code, "excessively burdensome," meaning if the remedy imposes unreasonable expenses on De Zotti compared to alternative remedies that can be implemented, taking into account: i) The value the Product would have if it did not exhibit the non-conformity defect; ii) The extent of the non-conformity defect; iii) The possibility that an alternative remedy can be implemented without significant inconvenience to the Customer. The costs and expenses necessary to remedy the non-conformity defect are regulated pursuant to Legislative Decree 206/2005 (“Consumer Code”). To enable De Zotti to remedy the non-conformity defect, the Customer must return the Product according to the procedures outlined in the preceding Article 3 (“Return of the Product in case of withdrawal”).

Exclusions to the Legal Warranty In light of the above, De Zotti informs the Customer that the Legal Warranty does not cover faults or malfunctions resulting from accidental, unforeseeable, unavoidable events and/or events not attributable to De Zotti’s conduct. Furthermore, the Legal Warranty does not cover faults or malfunctions resulting from the Customer's conduct or improper use of the Product that is not in line with its intended purpose and/or as outlined in the accompanying Technical Sheet.

De Zotti explicitly declares to the Customer that the Products are the result of artisanal craftsmanship, manufactured using reclaimed materials, tailored according to the characteristics requested by the Customer, and custom-made. Therefore, each Product constitutes an original, unique item, not replicable in series, and, for these reasons, the models represented in the Catalogue must be considered as ideal and not faithfully replicable. As a result, each Product is a unique piece, featuring distinct and singular aesthetic characteristics (e.g., variations in color tones, dimensions, and sizes).

Consequently, De Zotti explicitly informs the Customer that any deviations in the Product's aesthetic characteristics from those represented in the Catalogue that are a natural expression of the Product’s originality shall not be deemed defects and/or flaws for the purposes of the Legal Warranty but fall within the scope of constructive tolerance.

Conventional Warranty Unless expressly agreed upon in writing, De Zotti’s Products are exclusively covered by the Legal Warranty.

Article 5 - Product Availability De Zotti’s commercial offer is subject to periodic variations based on the availability and market fluctuations of raw materials and goods used in the final production of the Products. The Customer may verify the offers by consulting the Catalogue, which De Zotti undertakes to maintain constantly updated with available Products and those ready for delivery. In the case of a purchase made on the Website for a Product indicated as available but not immediately in stock, De Zotti will promptly send an email communication to the Customer, notifying them of the termination of the Contract and issuing a refund for the price paid.

Article 6 - Originality and Uniqueness of Products De Zotti explicitly informs the Customer that De Zotti is a well-established entity in the sector of bespoke wooden furniture production, employing artisanal techniques and craftsmanship. Notably, some of the Products are created using reclaimed materials, particularly the renowned Venetian wooden “bricole,” which are used to produce furniture, coverings, and items of varying shapes and functions. All of De Zotti’s Products are unique items and cannot be replicated on a large scale, as they are custom-made based on the specific requests of Customers. For this reason, De Zotti informs the Customer that the models displayed in the Catalogue are to be regarded as ideal representations and not faithfully replicable. Due to the artisanal production techniques and the materials employed, each Product is unique and features distinctive and singular aesthetic characteristics (e.g., variations in color tones, dimensions, and sizes).

Article 7 - Orders All orders are considered "subject to availability and price list changes." De Zotti reserves the right to accept or reject, in whole or in part, orders based on their compliance with these General Terms and the availability of the requested Products. De Zotti further reserves the right to make technical modifications to the products listed in the Catalogue at any time, without giving rise to any claims by the Customer.

The Customer may place an Order through the following methods:

-By visiting De Zotti’s Retail Outlet;

-Online, following the procedure specified on the Website;

-By sending an email to the address: info@dezotti.com .

Orders at the Retail Outlet In this case, the Customer will enter into the Contract at the Retail Outlet. During this process, De Zotti will provide all necessary information regarding the Order upon request and will ask the Customer to specify the delivery method for the Product. In all cases, De Zotti will send the Order Confirmation to the Customer via email.

Orders via Website – Online Procedure If the Customer intends to place an Order via the Website, they may do so by following the designated online procedure indicated thereon. Upon completion of the procedure, the IT system will generate a form that will be sent directly to De Zotti, containing the details of the Order and the accompanying documentation completed by the Customer.

The Order placed through the Website will only be finalized upon the Customer’s receipt of the Order Confirmation sent via email by De Zotti. De Zotti hereby informs the Customer that shipping costs may be subject to increases due to circumstances related to the transportation phase, and any such increases will be borne entirely by the Customer.

Orders via Email The Customer may place an Order by writing an email to the email address info@dezotti.com, specifying: the Product they wish to order as described in the Catalogue, a telephone number for contact purposes, and the delivery address. At this stage, De Zotti will respond to the request by providing these General Terms and Conditions, the details of the Order, and the payment terms and methods. However, it is understood that if De Zotti fails to respond within 15 (fifteen) working days from receipt of the Customer's request, the request shall be considered rejected and not accepted. Once the Order has been defined through email exchanges or subsequent telephone contacts, the Customer must send to De Zotti via email the signed documentation and forms, along with proof of bank transfer payment of the Price (unless alternative payment methods have been agreed upon). At that point, the Contract will be deemed concluded upon the Customer’s receipt of the Order Confirmation sent via email by De Zotti.

Reservations In any case, all Orders are subject to acceptance by De Zotti, which reserves the right, at its sole discretion, not to proceed with the Order in the following circumstances:

  • The information provided by the Customer when completing the Order is incomplete or incorrect;
  • Payment made through the Website was unsuccessful for any reason attributable to the Customer;
  • The ordered Products are unavailable. For this purpose, availability is defined as the actual stock at the time the Customer places the Order. However, such availability should be considered purely indicative, as simultaneous requests from multiple users may result in Products being sold to others before the Order is confirmed;
  • Orders originating from entities whose quantity, frequency, and consistency of orders or other elements evaluated on a case-by-case basis may be considered abnormal compared to the regular consumption needs of retail customers.

To this end, De Zotti shall not be held liable for variations in the availability of certain Products. In the above-mentioned cases, De Zotti will inform the Customer via email that the Order has not been accepted, in whole or in part, specifying the reasons. If the Customer has already made a payment, De Zotti will refund any amounts paid.

Product Customization De Zotti hereby informs the Customer of the possibility to create bespoke Products, tailored based on specific requests made by the Customer, and to accept Orders for Products not included in the Catalogue, as well as Catalogue Products for which the Customer has requested specific modifications to suit their preferences, aesthetic tastes, or the intended use.

However, it is understood that De Zotti reserves the right to evaluate the feasibility of the customizations requested by the Customer and, at its sole discretion, to reject such requests, taking into consideration production costs, timelines, and the availability of required raw materials. If De Zotti decides to accept the customizations requested by the Customer, it will send an Order Confirmation to the Customer via email. Conversely, if De Zotti decides not to accept the customizations and the Contract has already been concluded, De Zotti reserves the right to inform the Customer of the termination of the Contract, refunding any Price previously paid by the Customer.

Article 8 - Delivery Terms, Shipping, and Returns All products are delivered Ex-Works (EXW) from De Zotti’s facility located at Via Adige no. 120, 30022 Ceggia (VE), Italy. Deliveries that are not made directly at De Zotti’s Retail Outlet will be managed via shipment, both nationally and internationally, through contracted couriers.

The timelines for processing Orders and delivering Products will be communicated to the Customer in the Order Confirmation. However, these timelines are to be considered ideal and hypothetical, as it is not possible to account for potential delays by the carrier or other extraordinary circumstances related to the transportation phase of the Products. The Customer expressly acknowledges that a delivery delay not exceeding 30 (thirty) days beyond the date indicated in the Order Confirmation, or 60 (sixty) days when delivery is to countries outside Europe, is to be considered tolerable. Any delay exceeding the aforementioned tolerance period does not entitle the Customer to request the termination, even partial, of the Contract, nor to refuse delivery of the Products or claim damages. The delivery obligation is fulfilled upon handing over the Products to the Customer (or to a third party delegated by them with a simple written authorization), in person, at the Retail Outlet, or – in the case of shipment – upon handing over the Product to the carrier. Only Customers who qualify as consumers under the applicable Consumer Code (Legislative Decree no. 206/2005) are entitled to terminate the Contract under the terms of Article 61, paragraph 3 of Legislative Decree no. 206/2005. De Zotti is not liable for failure or delays in delivering the Products if these are due to extraordinary, unforeseeable, and/or unavoidable circumstances, or events beyond its control, including at the point of risk transfer as described in the first part of this Article. Accordingly, De Zotti’s liability is excluded in cases such as (but not limited to): force majeure, accidental events, conduct or incidents occurring after the Products have been handed over to the carrier and attributable to the carrier’s actions, strikes, socio-political unrest, inability to procure raw materials, electronic components, or other product shortages, incorrect instructions, errors, or delays by the Customer in providing necessary details for Order processing, failure to comply with payment terms by the Customer, and any other circumstances beyond De Zotti’s diligent conduct that prevent delivery of the Products for any reason.

Delivery via Shipment The delivery obligation on De Zotti is deemed fulfilled at the moment the Products are handed over to the carrier. The Products travel entirely at the Customer’s risk. Any thefts, losses, damages, deterioration, or shortages of goods do not exempt the Customer from the obligation to pay the Price, provided the Products have been properly delivered by De Zotti to the carrier from its facility. De Zotti shall be considered exempt from any liability for loss or damage to the Products resulting directly or indirectly from transportation or the conduct of the carrier. For this reason, and to facilitate activation of the carrier’s insurance policy, the Customer is advised to accept the delivered Products conditionally (i.e., “with reservation”). The Customer is also obligated to be available to receive the Product starting from the date indicated by De Zotti for delivery via the carrier. In any case, De Zotti shall not be held responsible for delays or loss of Products resulting from incorrect information provided by the Customer regarding the shipping address.

Pickup at the Retail Outlet The delivery obligation on De Zotti is deemed fulfilled at the moment the Products are made materially available to the Customer or to a third party authorized to collect them with a written authorization signed by the Customer. Once the Product is available, De Zotti will inform the Customer who has chosen to pick it up at the Retail Outlet, specifying the days and time slots for collection. Accordingly, the Customer is obligated to collect the ordered Products from the Retail Outlet within 20 (twenty) days from the notification of availability sent by De Zotti.

Delays in Pickup or Delivery In cases where the Customer fails to collect the Product from the Retail Outlet or declares their unavailability to receive the Product via carrier on the scheduled delivery date, De Zotti reserves the right to charge the Customer, starting from the 21st day following the notification of availability, storage, parking, and custody fees for the Product, amounting to €5.00 per cubic meter for each day of delay. In the event that the aforementioned delay or unavailability to receive the Product extends beyond the sixtieth day following the scheduled delivery date, De Zotti reserves the right to terminate the Contract by sending notification via certified email or registered mail with acknowledgment of receipt. De Zotti further reserves the right to claim damages, which are hereby quantified as the expenses incurred by De Zotti for storage, parking, and custody of the Product, as previously outlined.

Insurance All Products are covered by an insurance policy provided by the carrier. An additional insurance policy may apply if included in the offer subscribed to by the Customer. Every Product undergoes a meticulous preparation and packaging process, customized to the specific characteristics of the Product, transportation method, and delivery location. In this regard, De Zotti is committed to taking all necessary precautions and procedures to ensure the quality and condition of the Product upon delivery.

Returns In cases provided by law or these General Terms, the Customer may choose to return the Products either directly to the Retail Outlet or via shipment, using a carrier of their choice. Return costs are borne by the Customer.

In all circumstances, the Products must be returned intact, unused, complete in all parts, and in their original packaging (including wrapping and any accompanying documentation and accessories such as manuals, components, etc.). Otherwise, De Zotti reserves the right to reject the return. For shipments, the Product and its accompanying documentation must be sent by the Customer to De Zotti’s facility located at Via Adige no. 120, 30022 Ceggia (VE), Italy. The shipment remains entirely under the Customer’s responsibility until receipt is confirmed at De Zotti’s facility, and the Customer is free to choose the carrier to whom the shipment will be entrusted.

Article 9 - Technical Sheet Each De Zotti Product is delivered along with its Technical Sheet, as defined in the Glossary, which outlines its key features. De Zotti reserves the right to modify the Technical Sheet without prior notice.

Article 10 - Terms and Conditions of Payment All list Prices are expressed in Euros, excluding VAT, and are specified by De Zotti in its price list, which is always available on the Website. De Zotti hereby informs that the list Price should be considered indicative and approximate and may vary at any time, even multiple times a day, due to various geopolitical and economic factors. However, the price charged to the Customer will be the one indicated at the time of the Order. In cases where the Order involves a Product for which no List Price is available (e.g., because the Product is not included in the Catalogue or is customized), upon the Customer’s request, De Zotti will provide a quotation via email. The List Price does not include additional costs, charges, or expenses that the Customer may incur, nor price variations agreed upon during negotiations (including, but not limited to: shipping costs, assembly fees, customs duties, customization expenses for the Product, extra production costs borne by De Zotti and charged to the Customer, modifications, or any applicable discounts). Consequently, the List Price may not necessarily correspond to the final Price.

Product Customizations and "Extra" Costs The costs incurred by De Zotti for the customization of Products, as well as any “extra” costs required to adapt the Products to the specific needs and requests of the Customer, are always the responsibility of the Customer. If customizations are agreed upon after the conclusion of the Contract and the Customer has already paid the Price, the Customer must settle the amount for the requested customizations within the timeframe specified by De Zotti.

Payment Terms The Price must be paid according to the methods and timelines specified by De Zotti in the Order Confirmation.

Payment Methods The Customer shall pay the Price:

  • If the purchase is made at the Retail Outlet, De Zotti reserves the right to request a deposit from the Customer, payable at the time of placing the Order, with the remaining balance due upon delivery of the Product.
  • If the purchase is made online via the Website, payment shall be completed at the end of the specified procedure.
  • If the Order is submitted via email, payment shall be made upon delivery if delivery occurs at the Retail Outlet. In the case of shipment, payment must be executed according to the methods and timelines specified by De Zotti in the Order Confirmation.

The Price shall be paid in Euros, using one of the following alternative methods:

  • Instant bank transfer
  • Digital payment methods, including credit cards, debit cards, prepaid cards, and PayPal
  • Online, by following the electronic purchase procedure outlined on the Website

In all cases, De Zotti is committed to offering a transparent payment and billing process in compliance with applicable regulations, providing full support to the Customer to address any questions or provide assistance regarding payment and billing methods.

Billing Pursuant to Article 14 of D.P.R. 445/2000 and Legislative Decree 52/2004, for each purchase made on the Website, De Zotti will issue an invoice for the shipped Product, sending it via email to the Order recipient in .pdf format. For the issuance and transmission of the invoice, the information provided by the Customer at the time of Order submission will be relied upon, and the Customer guarantees its accuracy. No changes to the invoice will be possible after it has been issued.

Delayed or Missed Payment In the event of a delay in paying the Price exceeding 5 (five) days, De Zotti will send a written reminder to the Customer, including a notice that failure to make immediate payment will entitle De Zotti to claim, in addition to the Price, late payment interest applicable to commercial transactions, from the due date until full payment is made. Should the payment delay exceed 15 (fifteen) days, De Zotti reserves the right to terminate the Contract and charge the Customer for expenses incurred and/or damages suffered due to the Customer's conduct.

Article 11 - Trademark and Distinctive Signs The Customer acknowledges that De Zotti’s Products are subject to know-how and design that constitute the exclusive property of De Zotti. The Customer is expressly prohibited from violating De Zotti’s rights and, under all circumstances, from removing, suppressing, or altering trademarks, distinctive signs, or codes of any kind affixed to the Products, as well as from affixing new signs of any nature. Unless authorized in writing by De Zotti, any form of reproduction or use of the trademarks “De Zotti” and “De Bricola,” or any other distinctive signs present on the Products, is strictly prohibited.

Article 12 - Retention of Ownership De Zotti retains ownership of the Products sold until full payment of the Price has been received. Until such time, De Zotti retains full and exclusive ownership of the Products, even if they have been shipped or delivered, regardless of their location, including cases where they are resold by the Customer.

Article 13 - Governing Law and Jurisdiction These General Terms and the Contract are governed and must be interpreted exclusively under Italian Law. All disputes arising concerning the validity, effectiveness, termination, execution, or interpretation of these General Terms or the Contract shall fall under the exclusive and mandatory jurisdiction of the court in the Customer’s place of residence or elected domicile, as defined by the Consumer Code.

Article 14 - Privacy and Personal Data Processing De Zotti declares its responsibility for processing the personal data acquired from the Customer in accordance with the principles and provisions of Legislative Decree no. 196/2003 and Regulation (EU) no. 679/2016 (GDPR), as well as the related implementing ministerial decrees. All information regarding data processing is accessible to the Customer on the Website via the following link: https://debricola.com/en/policies/privacy-policy

Article 15 - Website Terms of Use The contents of the Website and letterhead (images, technical descriptions, illustrations, texts, videos, attached documents, trademarks) are the exclusive property of the sole proprietorship De Zotti Design Di De Zotti Diego. Reproduction in any form or medium is strictly prohibited. © Copyright 2025.

Notice Protecting De Zotti's Industrial and Intellectual Property Rights De Zotti safeguards its industrial property rights by registering trademarks, patents, models, and designs in accordance with the Industrial Property Code, copyright law, and related Italian sector regulations. De Zotti also protects its know-how by adopting advanced measures for safeguarding technical and commercial information related to its company and Products, consistent with technological and industry developments. All Products available in the Retail Outlet and on the Website are original models handcrafted by De Zotti, which is the sole and exclusive entity authorized to produce and market them. Any counterfeiting of the Products will be pursued under the law to preserve De Zotti’s intellectual property and to protect Customers who have purchased original De Zotti Products.